By placing an order, the Customer agrees to the following Conditions of Hire. All rental items remain the property of Pretty Pedestals. The rental agreement is between Pretty Pedestals and the Customer.
Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession until the items are accepted back into the possession of Pretty Pedestals. Under no circumstances are rental items to be left at unattended premises. Rental items are not to be used by any other third party.
The rental period is for 3-6 days. Pretty Pedestals must agree to any extension to this period. Should the rental items be held for a longer period without prior agreement, the Customer will be charged a full days rental for every additional day.
CONDITION OF ITEMS
We pride ourselves on ensuring our hire items are kept to a high quality standard. As our collection is made up of hired pieces some items do show some wear from frequent use.
Upon return of the rental items to Pretty Pedestals, Pretty Pedestals will inspect the items to ensure they are in the same condition as they were supplied i.e. no chips or cracks.
DELIVERY & COLLECTION
Pretty Pedestals is located in Pendle Hill, NSW and services both Sydney area and surrounds. Delivery & collection service is available for events held in Sydney with a minimum hire spend of $100.00 and for events held in Sydney surrounds with a minimum hire spend of $300.00. Fees will apply based on the Customer’s proximity to our warehouse in Pendle Hill, quantity of items hired and delivery and collection days/times (weekend and early morning/late night surcharges apply) which will be added to their invoice. Customer has the option to dry hire items (pickup and return rental items to our warehouse in Pendle Hill) free of charge.
Delivery/collect & pick-up/return times to be agreed at time of booking. Pretty Pedestals will not be liable for any delivery or collection delays caused by circumstances beyond their control.
CARE, WASHING & PACKAGING
Our collection includes fragile items and breakables. The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue) of this, to prevent breakages or damage to items.
All rental items supplied by Pretty Pedestals are clean and ready to use. We ask that all food & liquids be removed from the rental items after use. Please see below for specific cleaning instructions by item type. Failure to follow these instructions will result in a loss of the Customer’s security deposit to cover the additional cleaning required.
Cake stands and dessert table décor – a simple wipe over or rinse is sufficient to remove excess food & liquid.
Cutlery – our cutlery is domestic and commercial dishwasher safe. All food should be removed immediately after use either via dishwasher or handwashing to avoid staining, rusting and damage.
Charger plates – charger plates are NOT dishwasher safe. They are only to be rinsed or wiped over to remove food.
Glassware – our glasses are to be rinsed to remove liquids and placed back in the glass racks provided. For venues with a commercial dishwasher, our glasses can be washed in the glass racks provided. Glassware with a gold or silver rim are NOT dishwasher safe and need to be rinsed only.
Dinnerware – our plates are dishwasher safe. However if they have gold rims or delicate patterns they are to be rinsed only. We will advise this prior to your event.
Napkins – Please ensure that prior to placing dirty napkins back into the box supplied that the following occurs:
- Napkins are counted. We often find napkins missing, so we recommend the Customer counts the napkins so that they can locate them prior to returning. Pretty Pedestals will also count napkins in person with the Customer on their return.
- Take note of the condition of the napkins. If we cannot remove tough food and drink stains i.e. red sauce and red wine or if napkins are returned with tears, burn marks or candle wax, the Customer will be liable for the replacement cost of that napkin. We will advise the Customer within 48 hours of their return the quantity of napkins with tough stains that will require further treatment or that are damaged and not suitable for rehire. The Customer will be notified within 7 days of the final status of their napkins.
- Any wet napkins are left out to dry, otherwise mould will grow on the napkins and you will be liable for the replacement of them.
Tablecloths – We require candles to be displayed in votives/jars/vessels/holders and to have a drip tray. If candle wax falls directly onto the tablecloth and we cannot remove the wax sufficiently, the Customer will be liable for the replacement cost of that tablecloth.
Please ensure that prior to placing dirty tablecloths back into the box supplied that you take note of the condition of the tablecloths. If we cannot remove significant food and drink stains or if tablecloths are returned with tears, burn marks or candle wax, the Customer will be liable for the replacement cost of that tablecloth. We will advise the Customer within 48 hours of their return the quantity of tablecloths that are damaged and not suitable for rehire.
Candle holders – any candle wax needs to be removed from the candle holders prior to returning otherwise a cleaning fee will apply.
Vases – water, florals and floral foam must be removed from the vases prior to returning.
All rental items supplied by Pretty Pedestals are packaged carefully to protect against breakage or damage during transit. The Customer is required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied. Any loss or damage to the packaging material or containers supplied will be charged at replacement value.
DAMAGED, BREAKAGE & LOSS
A security deposit is required for all orders and is based on the hire value. We recommend that the Customer inspects the items after use to check for any damage, breakage, loss and cleanliness and advise us on their return. Pretty Pedestals will also complete their inspection and will notify the Customer within 7 days of their return of the status of their hire items.
Where items are found to be missing, it is the responsibility of the Customer to investigate their whereabouts. Should hire items be located at a later date, it is the responsibility of the Customer to return them to Pretty Pedestals at their own cost. If items are located but not returned by the Customer, the replacement value will be deducted from their security deposit.
Security deposit will be refunded within 10 days, in full or deducted according to any damage, breakage or loss. This will be returned via bank transfer to the customer.
If there is any damage, breakage or loss to the rental items the Customer will be charged as per the replacement value listed on their invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from the Customer’s security deposit. If the replacement value exceeds the security deposit the Customer will be charged for the additional costs which is payable within 7 days of your event.
For orders of $100 or less or if booked 30 days prior to event, full payment is required upon receiving the invoice to secure the order. For orders of more than $100 a booking deposit equal to 50% of order total will be required upon receiving the invoice to secure order. This reserves all rental items listed on the Customer’s invoice. Orders are not confirmed unless full payment ($100 and under) or booking deposit (over $100) is paid. An invoice is valid for 7 days after issue to customer, before items are released to other customers. The final balance is payable 30 days prior to the Customer’s event.
We accept cash payment via bank transfer. Pretty Pedestals account details are included on Customer invoice. We also accept credit & debit card payments through PayPal. Payments made through PayPal will incur a service charge of 2.6% of total transaction cost which is payable by the Customer. A separate PayPal invoice will be emailed to the Customer to facilitate payment.
ORDER CHANGES & CANCELLATIONS
Changes to orders, including additions, substitutions & reductions can be made up to 30 days prior to the Customer’s event. Additions & substitutions are subject to availability. Reductions after that time will be charged 50% of the hire cost.
Cancellations of orders can be made up to 30 days from event date. If cancelled within 30 days of your event, you will be charged 50% of the total hire cost given the lost opportunity to hire those items to other clients. A $15.00 administration fee applies to any cancellations regardless of when made.
Pretty Pedestals accepts no responsibility for injury caused to any person or damage caused to any property of the Customer resulting from the hire of the rental items.
Pretty Pedestals reserves the right to change these Conditions of Hire at any time.