By placing an order, the Customer agrees to the following Conditions of Hire. All rental items remain the property of Pretty Pedestals. The rental agreement is between Pretty Pedestals and the Customer.
Responsibility for the rental items remains with the Customer during the rental period, which includes from the time the items are in the Customer’s possession until the items are accepted back into the possession of Pretty Pedestals. Under no circumstances are rental items to be left at unattended premises. Rental items are not to be used by any other third party.
The rental period is for 3-5 days. Pretty Pedestals must agree to any extension to this period. Should the rental items be held for a longer period without prior agreement, the Customer will be charged a full days rental for every additional day.
We pride ourselves on ensuring our hire items are kept to a high quality standard. As our collection is made up of many pre-loved vintage pieces dating back as far as the early 1900s, some items do show some wear and as is common with vintage & depression glass, there may be some visible manufacturing defects.
Upon return of the rental items to Pretty Pedestals, Pretty Pedestals will inspect the items to ensure they are in the same condition as they were supplied. Please allow up to 10 minutes for inspection.
Pretty Pedestals services the Sydney area only. Delivery & pick-up service is available for total hire cost of over $100. Fees will apply based on the Customer’s proximity to our business premises in Parramatta and will be added to their invoice. Customer has the option to collect and drop-off rental items at our business premises in Parramatta free of charge.
Delivery/collect & pick-up/drop-off times to be agreed at time of booking. Pretty Pedestals will not be liable for any delivery or pick-up delays caused by circumstances beyond their control. Setup service is also available. Fees will apply based on Customer’s specific needs and will be added to their invoice.
Our collection includes fragile rare & vintage pieces. The Customer is responsible for taking extra care when handling the rental items, including informing others (i.e. venue) of this, to prevent breakages or damage to items. The Customer is also responsible for ensuring that any food or liquid displayed on the rental items does not cause any damage to the items including heat damage, scratching or staining.
All rental items supplied by Pretty Pedestals are clean and ready to use. Due to the age and fragile condition of our rental items we prefer to wash items ourselves. We do not charge additional cleaning fees. All excess food & liquids should be carefully removed from the rental items with a paper towel or cloth. Under no circumstances should the rental items be cleaned with a scourer or washed in a dishwasher.
All rental items supplied by Pretty Pedestals are packaged carefully to protect against breakage or damage during transit. The Customer is required to ensure the rental items are packed as they were supplied and are safe for transit, including using the packaging material (foam, bubble wrap) and containers supplied. Any loss or damage to the packaging material or containers supplied will be charged at replacement value.
A security deposit is required for all orders and will be refunded once the rental items have been inspected and cleared of damage, breakage or loss. Security deposit will be refunded within 7 days, in full or deducted according to any damage, breakage or loss.
If there is any damage, breakage or loss to the rental items the Customer will be charged as per the replacement value listed on their invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from the Customer’s security deposit. If the replacement value exceeds the security deposit the Customer will be charged for the additional costs which is payable within 7 days of your event.
For orders of $100 or less or if booked 30 days prior to event, full payment is required upon receiving the invoice to secure the order. For orders of more than $100 a booking deposit equal to 50% of order total will be required upon receiving the invoice to secure order. This reserves all rental items listed on the Customer’s invoice. Orders are not confirmed unless full payment ($100 and under) or booking deposit (over $100) is paid. An invoice is valid for 7 days after issue to customer, before items are released to other customers. The final balance is payable 7 days prior to the Customer’s event.
We accept cash payment via bank transfer. Pretty Pedestals account details are included on Customer invoice. We also accept credit & debit card payments through PayPal. Payments made through PayPal will incur a service charge of 2.4% of total transaction cost which is payable by the Customer. A separate PayPal invoice will be emailed to the Customer to facilitate payment.
Changes to orders, including additions, substitutions & reductions can be made up to 7 days prior to the Customer’s event. Additions & substitutions are subject to availability. Reductions after that time will be charged 50% of the hire cost.
In the event of cancellation, the Customer’s deposit will be refunded in full if they let us know 30 days or more from the event date. If the Customer lets us know less than 30 days from their event date, they will be charged 50% of the hire cost.
Pretty Pedestals accepts no responsibility for injury caused to any person or damage caused to any property of the Customer resulting from the hire of the rental items.
Pretty Pedestals reserves the right to change these Conditions of Hire at any time.