What is the order cut-off date for Mothers Day?
All Mother’s Day tableware orders need to be placed by end of day Friday 8 May. All partner offer orders need to be placed by Thursday 7 May.
When can I collect or have my Mother’s Day order delivered?
All Mother’s Day orders will be available for pickup from our warehouse or delivery on Friday 8 May & Saturday 9 May. Adhering to social distancing measures, you will be given a set pickup/return time window. Should you be adding on catering by CHAPA this will delivered on Mother’s Day with your order free of charge.
Do you offer contactless delivery/collection or pickup/return?
Yes we can arrange for contactless delivery and collection to/from your home. Items will be delivered to your front door. After your event, simply place items back into their containers and leave at your front door on the designated collection day. Small delivery/collection fee applies and will be quoted upon receiving your order enquiry.
You can also pickup and return to our Warehouse in Pendle Hill at no extra cost. Orders will be placed at our front pickup/return point. Adhering to social distancing measures, you will be given a set pickup/return day and time window.
How are the items packed for transport?
Whilst we always maintain high levels of cleanliness, during this time we are taking extra precautions. Your order will be washed in our commercial dishwasher which operates at extremely high washing temperatures, immediately packaged in bubble wrap and placed in sealed plastic crates and racks.
Do I have to clean the items after use?
Yes you must wash off any food and empty liquids after use on crockery, cutlery and glassware and place back in transport tubs/racks. Failure to do so will result in loss of security deposit. Dirty napkins must be placed in provided bags.
Upon receiving your order back to our warehouse, our tableware is cleaned with a commercial grade chemical solution and processed through our commercial dishwasher which operates at extremely high wash temperatures. All of our transport equipment including plastic containers/tubs and glass racks are also disinfected after each rental use. Our linen napkins are also cleaned with commercial grade cleaning solutions.
Can I change items in the tableware packages?
You can add extra items to each package if you require additional plates, glassware or cutlery. However you cannot remove items or swap for other items. Should you require only particular items from a package you can still order these individually from our hire collection. You can also add on other serving ware and decor items including grazing boards, cake stands and candles.
Do you offer pickup or delivery of the optional partner products?
Yes we do. We want to make things as easy as possible so you can avoid unnecessary travel and costs. Should your order include our partner products, you can conveniently pick these all up or have them delivered at once. A set pickup or delivery day will be confirmed with you upon booking.