WHERE ARE YOU LOCATED?
We are located in North Parramatta and service the Sydney area. Our address details will be provided on your invoice.
DO YOU HAVE A SHOWROOM WHERE I CAN VIEW YOUR ITEMS?
We currently don’t have a showroom. All of our hire items are listed online with prices and item details. Should you require assistance with choosing pieces for your event please complete our contact form or send an email and we are happy to recommend pieces. If you cannot find an item listed on our website please send us an email.
HOW CAN I CONTACT YOU?
Due to the nature of our business, we are unable to answer phone calls. If you need to get in touch to ask questions please send us an initial enquiry through our contact form on the website or via email email@example.com and we can phone you back.
COLLECTION & TRANSPORT OF HIRE ITEMS
DO I HAVE THE OPTION TO PICKUP AND RETURN?
Yes pickup and return is from our premises in North Parramatta.
DO YOU DELIVER AND WHAT IS THE FEE?
Yes we provide a delivery and collection service via courier where the total hire cost is over $100.00. The reason we have a minimum hire of $100.00 for delivery and collection is because anything under this value the delivery & collection fee is likely to outweigh the total hire cost.
For weddings & events with late night bump out, we charge an additional $100 late night collection fee.
We will provide a quote for delivery and collection based on the travel time between your event location and our premises and order size.
HOW ARE YOUR ITEMS PACKED FOR SAFE TRANSPORT?
Our cake stands and dessert table decor is individually wrapped in bubble wrap and placed in durable plastic tubs for ease and safe transport. Given the large quantities of our table decor, glassware, cutlery and charger plates they are carefully packed in catering plastic crates and racks. You are required to pack the items in the same way they were provided.
WHAT DAYS CAN I COLLECT AND RETURN MY HIRE ORDER?
Generally our pickup day is Friday and return on the following Wednesday. We are very flexible and understand that you may be unable to collect during working hours. We will discuss specific days and times once your hire order has been confirmed.
If you order is being delivered and collected we will arrange the day of delivery and collection with you in advance. As we use a courier service, orders are delivered to you between midday and early afternoon and items are collected from you before midday. Should you need delivery outside of these hours an additional fee will apply.
ARE YOUR ITEMS AVAILABLE TO HIRE OUTSIDE OF SYDNEY OR INTERSTATE?
We often receive hire enquiries for weddings and events outside of Sydney including the Hunter Valley, Southern Highland and Blue Mountain regions. We are able to service these requests if items are picked up and dropped back to our premises. At this time, we are unable to provide a delivery and collection service to these areas.
Due to the fragile nature of our items we cannot transport our glassware and tableware for hire interstate. Our cutlery is the only items available to hire nationwide.
HOW LONG IS YOUR HIRE PERIOD?
For weekend events, the hire period is for the entire weekend. For weddings the hire period is 1-2 days depending on bump-in and bump-out requirements. For weekday events the hire period is 2-3 days.
IS THERE A MINIMUM HIRE?
For cake stands and dessert table decor we don’t have a minimum hire amount. For all other table decor including cutlery, dinnerware, charger plates and glassware we have a minimum hire of $100.00.
CARING FOR HIRE ITEMS
DO I NEED TO WASH THE ITEMS BEFORE & AFTER USE?
All items supplied are clean and ready to use.
Due to the fragile nature of our items we wash all items after use. We simply require you to remove any excess food or liquid with a cloth or paper towel before packing back into the supplied transport crates. Under no circumstances should the items be cleaned with a scourer or washed in a dishwasher.
WHAT HAPPENS IF AN ITEM IS BROKEN OR DAMAGED?
A security deposit is required for all orders and will be refunded once the rental items have been inspected and cleared of damage, breakage or loss.
If there is any damage, breakage or loss to the rental items you will be charged as per the replacement value listed on your invoice. Replacement value of our rental items is based on the current retail value. The replacement value will be deducted from your security deposit. If the replacement value exceeds the security deposit you will be charged for the additional costs which is payable within 7 days of your event.
PLACING AN ORDER
HOW DO I PLACE A HIRE ORDER/ENQUIRY?
Please refer to our hire process page for details on the hire process.
HOW FAR IN ADVANCE SHOULD I BOOK?
We recommend that you enquire at least 2 months prior to your event for cake stands and dessert table decor and 6 months for cutlery, charger plates, glassware and other table decor due to their popularity. We can accommodate last minute orders i.e 7 days prior to your event, and will do our best to find alternate options should your first choice not be available.
CAN YOU HELP ME CHOOSE ITEMS IF I’M UNSURE?
ORDER PAYMENT & CHANGES/CANCELLATION
HOW DO I PAY FOR MY ORDER?
Once we confirm availability of the items you wish to hire we will issue you an invoice. To secure your order, full payment is required for orders of $100 or less or if your order is booked within one month prior to your event. A 50% booking deposit is required for orders over $100 with final payment due within 7 days of your event. You can pay via direct transfer or credit card (via Paypal which incurs a credit card surcharge).
CAN I PLACE ITEMS ON HOLD?
Orders are booked on a first come first serve basis. Whilst items may be available at the time of initial enquiry, these items are not held for you. An order is only confirmed once we receive payment and our rental agreement is signed and returned.
CAN I CHANGE OR CANCEL MY ORDER?
Changes to orders, including additions, substitutions & reductions can be made up to 14 days prior to your event. Additions & substitutions are subject to availability.
Cancellations of orders can be made up to 30 days from event date. If cancelled within 30 days of your event, you will be charged 50% of the total hire cost given the lost opportunity.
ARE YOUR ITEMS AVAILABLE TO PURCHASE?
As our hire collection includes many vintage and one of a kind pieces that have been sourced over many years they are not available to purchase.
DO YOU HAVE A SETUP SERVICE?
Yes we have a setup service for both dessert tables and event & wedding guest tables. Cost for this service will be quoted based on your specific requirements.
For dessert tables we can recommend items based on your dessert selection and colour choice. On the day we can setup the cake stands and dessert table decor to best display the desserts. Please note we don’t organise the desserts on your behalf but can recommend suppliers. If you are after an event stylist we can provide a list of preferred suppliers who we work with.
For wedding and event guest tables we can work with your event planner/stylist to assist them with the setup of the table decor including cutlery, charger plates, glassware and centrepieces.