Do you have an order cut-off date?
All weekend orders must be received by end of day Thursday. Should your celebration fall on a weekday, we require 48 hours notice.
Do you offer contactless delivery/collection or pickup/return?
Yes we can arrange for contactless delivery and collection to/from your home. Items will be delivered to your front door. After your event, simply place items back into their containers and leave at your front door on the designated collection day. Small delivery/collection fee applies and will be quoted upon receiving your order enquiry.
You can also pickup and return to our Warehouse in Pendle Hill at no extra cost. Orders will be placed at our front pickup/return point. Adhering to social distancing measures, you will be given a set pickup/return day and time window.
How are the items packed for transport?
Whilst we always maintain high levels of cleanliness, during this time we are taking extra precautions. Your order will be washed in our commercial dishwasher which operates at extremely high washing temperatures, immediately packaged in bubble wrap and placed in sealed plastic crates and racks.
Do I have to clean the items after use?
Yes you must wash off any food and empty liquids after use on crockery, cutlery and glassware and place back in transport tubs/racks. Failure to do so will result in loss of security deposit. Dirty napkins must be placed in provided bags.
Upon receiving your order back to our warehouse, our tableware is cleaned with a commercial grade chemical solution and processed through our commercial dishwasher which operates at extremely high wash temperatures. All of our transport equipment including plastic containers/tubs and glass racks are also disinfected after each rental use. Our linen napkins are also cleaned with commercial grade cleaning solutions.
Can I change items in the tableware packages?
You can add extra items to each package if you require additional plates, glassware or cutlery. However you cannot remove items or swap for other items. Should you require only particular items from a package you can still order these individually from our hire collection. You can also add on other serving ware and decor items including grazing boards, cake stands and candles.
How do the partner offers work?
Upon adding a partner offer to your tableware package and submitting your wishlist, you will be contacted by a member of the Pretty Pedestals team. We will advise you of the availability of your chosen tableware package for your event date. Depending on the partner offer, we will either confirm your order or refer your order to them to discuss details. Once finalised, one invoice will be provided to facilitate payment of your complete order. Please note, partner offers are not available for individual purchase. They must be added to a tableware package.